Do you have a physical store?
Paper Pop is online only. We do not have a physical store. However if you’d like to see a sample before you order, you can order a sample from any product page on our website. Our samples are AED75 plus delivery. If you would like to order more than 3 samples, please drop us a line and we can provide a sample discount.
Do you have a number I can call?
Yes, you can contact us on +61400740780.
Paper Pop is a unique store that operates across two countries (The UAE and Australia). Thanks to our wonderful UAE suppliers, all Paper Pop orders are produced in the UAE, (i.e. printing, installation and framing), so you can enjoy a local UAE service and professional installation. However all enquiries are managed from Brisbane, Australia by Loretta Kiss who is both the designer and owner of Paper Pop. If you would like to speak to Loretta you can call her directly on +61400740780 or chat on WhatsApp.
Can I see a catalogue?
If you would like to see our full range of products our website is our best catalogue. Every product that we sell is displayed on our website, including images of our products installed so you can see how they look on a wall. You can also order a sample from any of our wallpaper product pages. Our samples are AED75 plus delivery. If you would like to order more than 3 samples, please drop us a line and we can provide a sample discount.
Can I see a sample?
Yes! If you’d like to see a sample before you order, you can order a sample from any wallpaper product page on our website. Our samples are AED75 plus delivery. If you would like to order more than 3 samples, please drop us a line and we can provide a sample discount. Our samples are a generous size at W65cm x H65cm. When you visit a wallpaper product page, simply choose your preferred material and then select ’sample’ from the ‘size' dropdown. The calculator will show you the AED75 price and you can then add your sample to your shopping cart and check out.
Do you sell by the roll?
No Paper Pop is a completely bespoke wallpaper service. We only sell our wallpapers as custom designs fitted perfectly for your wall based off your wall's measurements. If you would like to know the final cost for your wall, you can use our online calculator (on every wallpaper product page) or please send us your wall’s dimensions in cm and we can provide you with a quote and payment link.
Do you do home visits or consultations?
The only home visits we offer is a wall measuring and wall assessment service. The team that visits to fulfil this service are not stylists or wallpaper consultants. You can order this measuring service here.
Whilst we are happy to offer some advice regarding wallpaper colour or design selection over email or WhatsApp, we are a wallpaper design company only. We do not offer face to face consultations and we do not offer styling consultations as we believe this should be left to the styling professionals. We work closely with many wonderful interior design and styling companies in Dubai and can recommend several different stylists that might be able to visit you and give you a one to one consultation. If you would like some recommendations, please let us know and we'd be happy to make our recommendations.
Will it damage my wall?
Our traditional pasted material is pasted onto your wall using wallpaper glue. Once the design has been stuck to your wall it cannot be repositioned or reused, and removal will remove paintwork and require your wall to be repainted.
Our self adhesive vinyl is a 'one stick only' decal type of material. Once it has been stuck to your wall it cannot be repositioned. When you remove the wallpaper it will remove paintwork and require your wall to be repainted.
Our peel and stick material is completely repositionable and removable with 99% guarantee that your wall surface will be glue/residue free and can be repositioned multiple times. However due to various conditions of customer's walls and the qualities of paints used on their walls, (which we cannot assess before you install your wallpaper), we cannot 100% guarantee that any paintwork will be lifted when you remove your wallpaper. To minimise any risk of removing paintwork, we always recommend pulling your wallpaper up against itself both slowing and carefully at a 180° angle.
To read more about our materials please click here.
Help! I can't decide which material to choose
No problem. Here's the difference between our materials in a nutshell:
Our traditional pasted (AED185/sqm) is our deluxe material which is a polyester fabric wallpaper with a subtle fabric texture applied to the wall with glue. Installation is included in the price of this material. It has absolutely no joins which looks incredible. It's the material preferred by all our stylist partners. When it's time to remove it, you will need to scrape it off and completely reprepare and repaint your wall.
Our self adhesive vinyl (AED145/sqm) is a 'one stick only' smooth textured material that suits renovators on a budget. Installation is included in the price of this material. It has 1cm overlapping joins every 150cm. This material is thinner than our other materials and requires specific wall preparation to ensure it a). doesn't peel and b). any wall imperfections don't show through. When it's time to remove it, you will need to peel it off and completely reprepare and repaint your wall.
Our peel and stick removable (AED185/sqm) is great for renters who do not wish to damage their walls. Installation is NOT included with this material and it takes 2 weeks to arrive from Australia. This non toxic polyester material has a subtle fabric texture and a 1cm overlapping join every 135cm, (but you can cut away the overlapping join to create a butt join if you prefer). When it's time to remove this material, you will need to peel back the material at a 180 degree angle against itself very slowly so as not to remove paint work. If you have removed the wallpaper correctly there will be little or no paintwork removed from your wall.
To read more about our materials please click here.
How much is it?
Once we know your wall's dimensions, we can tell you how much your wallpaper will cost. This is because we sell our wallpaper by the square metre, (not by the design or by the roll). Our traditional pasted and peel and stick removable are AED185/sqm. Our self adhesive vinyl is AED145/sqm. We customise our wallpapers to suit your wall’s dimensions so that you do not have to purchase extra material (or have any shortages). Your final wallpaper is fitted perfectly to your wall.
If you would like to know the final cost for your wall, you can enter your wall's measurements into our online calculator (on every wallpaper product page). Simply choose your preferred material and then select 'custom' from the 'size' dropdown. You can then enter your wall's width and height into the fields. The calculator will show you the price and you can add your wallpaper to your shopping cart and check out. If you still need help, please send us your wall’s dimensions in cm and we can provide you with a quote over email and a direct payment link. If you have any issues measuring your wall, we have some very helpful measuring tips here.
Is installation included?
Installation is included in the cost of both our traditional pasted and self adhesive vinyl wallpapers.
Our peel & stick removable wallpaper pricing does not include installation, and you must install it yourself. It is shipped free of charge from Australia within approximately 2 weeks from purchase.
If you would like to install either our traditional or vinyl wallpaper yourself or you have a preferred installer, please let us know and we can prepare your wallpaper ready for you to collect from our JAIZ 1 print studio. Please note that we do not deliver wallpapers. Our business is set up to install and as such we have no working agreement with any local couriers to ship our wallpapers which can be over 3m long if you have selected our traditional pasted material.
Any wallpapers you choose to self install are installed at your own risk. If there are any errors during installation that require reprints, this will be at the customer's expense.
How can I order?
To start your order you will need to provide your wall's measurements. Once you have the width and height of your wall there are two ways you can order. You can order directly from our website using our helpful online calculator. Simply choose your preferred material and enter your wall's measurements into the 'custom size' field. The calculator will show you the price and you can add your wallpaper to your shopping cart and check out. If you are unsure of ordering online, drop us an email and we would be happy to assist. Once we know your wall’s measurements, we can send you a direct link to purchase online. Too easy!
How do I measure my walls?
Measuring doesn't have to be stressful affair. There's only two meausrements we need. The width and height! If you follow these measuring guidelines you can be confident you'll order enough material to cover your wall.
Can you measure for me?
Yes! If you would like someone to come and measure your walls, we provide a measuring service for AED195. You can purchase it here. The team will measure any walls you are considering wallpapering in your home and will also check the condition of your walls to ensure no further wall preparation is required. Once the team have measured your walls, they will provide your measurements to me and I can send you an accurate quote which will include installation.
How soon can I get my wallpaper?
Our traditional pasted and self adhesive vinyl wallpapers usually take 10 business days from payment to installation.
Our peel and stick removable wallpaper is shipped from Australia and takes approximately 14 business days from payment. Please note due to COVID-19 delays, your wallpaper may take longer to clear in both the Australian and UAE customs which is out of Paper Pop's and our courier company (Aramex's) control.
I need my wallpaper urgently!
Any project order that requires a maximum of a 5 working days turnaround period (from purchase to installation) will be considered a rushed job. An additional 5% surcharge will be added to the final invoice.
Paper Pop aims to provide the best quality in the short time allocated, but should there be any flaws or inconsistencies due to the limited time allocated, Paper Pop will not be held responsible for loss of quality on receipt of the completed print. Rushed jobs will be at the risk of the customer.
I've just purchased my wallpaper. What happens next?
Thanks for purchasing with us. Once you have paid for your wallpaper we will create your artwork ready for print. (Within 1-2 days from purchase). When your artwork is ready we will email this artwork to you for final approval. Your artwork must be reviewed carefully ensuring no mistakes are sent to print, and your approval provided in writing, (via email). The timeframe for artwork approval will be pending the speediness of your response.
Once you have approved your wallpaper it will be sent to print and we can schedule your installation (for traditional and self adhesive vinyl wallpapers) or arrange delivery (for our peel & stick removable wallpaper). If you have selected our traditional or vinyl wallpaper, your installation will be scheduled pending a date and time that is convenient for both you and our installation team. If you have selected our peel & stick removable wallpaper (DIY installation), you will be provided a tracking number once it has been dispatched.
Can I cancel my order?
Cancellation of orders depends on the status of your order. If your wallpaper has been printed, your order cannot be cancelled. If your artwork has been created but not printed, cancellation fees will apply. If you wish to cancel your order, please contact us as soon as possible.
How do I install the peel & stick removable wallpaper?
Regardless of whether you’re an experienced DIY-er, or installing your very first wallpaper, we have a great installation guide to support you here. With our step by step instructions, you can feel confident that you can install your beautiful new peel and stick removable wallpaper like a professional.
Do you have a trade program?
If you are an interior designer or stylist, we would like to invite you to participate in our trade program. Once you have placed your first full priced order with us and completed our trade application below, your subsequent orders will receive an ongoing 10% trade discount. By joining our trade program, you will receive exclusive pricing and products, complimentary sampling and brand recognition across our social media platforms, plus many other exciting perks. If you would like to join our trade program you can apply here.
Do you offer returns?
Paper Pop does not offer returns, exchanges or refunds for any reason except for damaged or defective prints. Paper Pop does not hold stock. Every order is made to print and therefore, every order is made and prepared just for you. Once you have made your online purchase, you have entered an agreement with Paper Pop to begin work on your project. Change of mind after artwork has been completed, printed or installed, or a request to reduce the fee after payment has been made, is non-refundable either in full; or in part. Our artwork fees (based on an hourly rate of AED150), are included in the price of your wallpaper and cannot be refunded once artwork has commenced. If a print or product is believed to be defective, the customer must get in touch with Paper Pop within 7 days of receiving their order along with clear photos of the issue so that Paper Pop may assess the issue.
What if my product is damaged or faulty?
Paper Pop checks every purchase meticulously before despatch. However in the unlikely event that your poster has been damaged during transit or a wallpaper print is defective, please contact us and provide photos so that we may assess the damage. All of our unframed poster products are shipped in sturdy, tubes to ensure your poster arrives safely.
If you have ordered our peel and stick wallpaper which is shipped from Australia, it is a very sturdy material. It is extremely hard to tear and can be crumpled and creased into a ball and then flattened out against your wall without visible creases, so if your wallpaper has been dented or creased during transit, it may not actually be damaged and creases will be easily flattened out during installation.
Help! My wallpaper is peeling. How do I fix it?
If your wallpaper is peeling or falling down, this is evidence that your wall's paint surface is repelling the adhesive. If it is only peeling a little, we can add some double sided tape to help stop the peeling. If your wallpaper is falling down, then your wallpaper needs to be removed and your wall needs to be sanded back and repainted with a water based primer. Both our Peel & Stick Removable Wallpaper and our Self Adhesive Vinyl Wallpaper both have specific paint surface requirements to ensure they stick to your wall long term. Preparing your wall correctly for your preferred wallpaper material is the customer's responsibility. You can read more about these wall surface requirements here.
If you installed our Peel & Stick Removable Wallpaper (shipped from Australia) and it falls down, do not despair. Simply place your wallpaper back onto it's backing paper and re-prepare your wall correctly. Our peel & Stick Wallpaper is incredibly versatile. You can screw it up, it can stick to itself and it can be reapplied again and again provided you keep the adhesive side clean. Once you have re-prepared your wall using a paint that does not have stain resistant qualities, (a simple water based primer will do just fine), it will stick to your wall correctly.
If our installers installed your Self Adhesive Vinyl Wallpaper and it falls down, please let us know and we can try and help. However please understand that we do not take any responsibility for your wallpaper falling down due to your wall surface repelling the adhesive. As mentioned, all wall preparation is the responsibility of the customer. In the past, our team have successfully added some double sided tape to keep self adhesive wallpapers sticking to customer's walls. However, if the double sided tape does not work, we recommend removing the wallpaper, re preparing your wall and then reprinting and installing again.
How does your wallpaper process work?
There are 5 stages for every wallpaper order as follows:
1. Measuring your wall
2. Design selection and quote
To calculate your wall's costs enter your wall's measurements into any wallpaper product page's calculator; OR you can email us and we can send you a customised quote.
3. Online payment
100% upfront payment must be made via our website. You can order using our calculator or we can send you a direct link.
4. Artwork Approval and printing
We will send an overview of your artwork for you to review and approve before we print.
5. Installation or delivery
Once printed we will arrange your installation (for traditional and vinyl orders) and delivery from Australia (for peel and stick removable orders).
To read more about our process please visit our wallpaper timings page.
There's an air bubble in my wallpaper!
Air bubbles can sometimes naturally form under our wallpapers shortly after installation as the materials are non porous (i.e. it is non breathable), so air can get trapped. If there are noticeable air bubbles immediately after installation, please advise our team before they leave your premises and they will remove them or call us and we'll send the team back within the first 36 months of installation.
Can I put wallpaper in my bathroom?
If you would like to hang a wallpaper in a bathroom or water closet, you must select our self adhesive vinyl material. As long as the room will not have consistent high humidity (i.e. not a room that has regular showers every day) and is not constantly splashed with water, then the wallpaper should be fine. Our self adhesive vinyl material can be lightly splashed and wiped down with a damp cloth to clean. However, do not let your wallpaper get continually wet or sit in water otherwise the adhesive will soften and weaken and the wallpaper will begin to peel. Please note that we cannot predict or accurately know exactly how much water is being splashed onto your wallpaper in a bathroom or water closet environment, and as such we do not offer any guarantee or free repair service for this material installed within these types of rooms.
Do you install in other emirates?
Yes we can install in all emirates of the UAE. For installations outside of the Dubai emirate there is a fuel surcharge to cover the team's extra travel time and fuel. The cost is dependant upon the area in which you reside ranging from AED100 to AED200.
Can you custom design wallpapers?
We sure can! Please send us your design inspiration and we can tell you if it's a design we can create for you. We have 4 tiers of design as follows:
AED150 - 1 hour design for slight modifications to an existing design on our store.
AED300 - 2 hour design for a very simple pattern design.
AED450 - 3 hour design for a complicated pattern design or simple mural design.
AED750 - 5 hour design for a full scale complicated mural design.
All design fees include a free sample.
If you already have a design created, please send us your original file and we will advise whether your design has appropriate resolution to be enlarged for your wall.
Other than personal photos of your family or personal images or designs supplied to us, any designs that Paper Pop creates for you are the property of Paper Pop and we reserve the rights to sell the finished design on our store. Paper Pop owns all intellectual property of all designs created however, we will never sell any designs that were created by you or include photos of your family/loved ones.
How high can you install?
We can install on any wall height. However, if your wall is over 380cm tall, for health and safety reasons, we will need to install your wallpaper using scaffolding which incurs a flat fee of AED500 regardless of which emirate you reside in. This fee is charged to cover the truck transport and fuel, plus the team's extra time to assemble and disaemble the scaffolding after the installation is complete.
Can you install onto ceilings?
We sure can! Please note, any installations on ceilings require scaffolding. For health and safety reasons, we will need to install your wallpaper using scaffolding which incurs a flat fee of AED500 regardless of which emirate you reside in. This fee is charged to cover the truck transport and the team's extra time to assemble and disaemble the scaffolding after the installation is complete.
Measurements for ceilings can also be tricky so unless you have a ladder and a handy person to help, we do recommend hiring our measuring team to measure your ceiling for you.
Why do the colours of my wallpaper look different to onscreen?
Did you order a sample before you ordered your full wallpaper?
Please note that onscreen colours never match the finished printed product so if you have any queries or concerns regarding the colours we suggest you order a sample first. Paper Pop does not accept any liability for colour discrepancies for any wallpaper orders that were not initiated with a sample print.
Will the white areas of my wallpaper be bright white?
In a word, no. If you are trying to match wallpaper whites with paint colours in your room, we recommend ordering a sample first and matching your white paint to the wallpaper white because onscreen colours cannot exactly match the finished printed product. This is because industrial printers do not print white ink. Instead a subtractive process is used and any white in the design is left blank and relies on the colour of the material. i.e. if an area in the design is white, then the printer leaves it blank and let's the material’s natural white colour show through instead. Every material has varying shades of white so it's impossible to predict how the white of the material will match the whites in your room. Some materials' natural colours are more creamy, some are brighter white, some are grey white and some are bluish white. Samples are the only way to ensure you match your colours correctly and you do not get any surprises with the finished product.
Why won't you deliver frames outside of the Dubai emirate?
Unfortunately we cannot deliver framed posters outside of the Dubai emirate due to couriers not accepting glass. If your frame is broken, couriers will not accept any liability and as such, we request any frame orders placed with Paper Pop, (for customers outside of the Dubai emirate) to be collected from our framers in Satwa, Dubai. Our framed orders for Dubai customers are delivered by our Satwa framers.
If you reside outside of the Dubai emirate and cannot arrange collection of your frame, we can ask our Satwa framers to deliver to your emirate but an extra cost will incur (price dependent on your area). We will send you a link for you to purchase your extra delivery cost online.
I don't like joins on my wallpaper. Which material should I choose?
No problem. If you do not wish to see any joins on your installed wallpaper we recommend ordering our traditional pasted. This wallpaper is a seamless wallpaper and will not have any joins at all. If you do not like joins on your wallpaper we do not recommend ordering our self adhesive vinyl as it has 1cm overlapping joins every 150cm. The visibility of vinyl joins varies on different designs, background colours and in room lighting.
How do I know what the existing paint type is on my wall?
If you are a renter, or cannot remember the type of paint you last used on your wall, this checklist might help you determine whether your wall surface is appropriate for our self adhesive materials. However please note, the current checklist is by no means an absolute or indisputable method to ascertain whether your wall has been painted with a product that has reflective characteristics. If in doubt, we always recommend to sand back and repaint with a water based primer.
1. Does your wall have a sheen or glossy finish?
2. Does your wall feel silky smooth to the fingertips?
3. Can you easily wipe away dirt from your wall with a damp cloth without damaging the paintwork or leaving marks?
4. Is your wall scuff resistant and hard to leave marks on?
5. Have decals or stickers fallen down from your wall in the past?
If you have answered yes to 2 or more of these questions, there's a high probability that your wall has been painted with a product that has some degree of repelling/wash and wear characteristics i.e. Teflon, Latex, Silicon or similar. We would advise to err on the side of caution and at minimum, lightly sand back your wall to gently add some texture to your wall surface and remove the top reflective coat of your wall's surface. For best results, after sanding back your wall, add a water based primer. We recommend Jotun.
We do not accept any liability for our self adhesive wallpapers if they fall down. If your wallpaper falls down, this is evidence that your paint surface is repelling the adhesive and needs to be sanded back and painted again with a water based primer.
Does my wallpaper come with a warranty?
Because Paper Pop cannot be certain of the types of paints that have been used on your walls prior to installation, or the exact conditions your wallpaper is frequently subjected to, we cannot offer a long term warranty. Furthermore, due to the high temperatures of the UAE, residential homes, (in particular their exterior walls), are constantly subjected to extreme heat over the summer months, which can affect the temperature of the interior walls. Interior walls are also subjected to constant AC which can help air get under the wallpaper, lift it and start the peeling process. During the summer months, customers also leave dubai often leaving their wallpapers in hot unattended rooms that can heat up to 45 degrees. As such, none of our wallpaper manufacturers will offer UAE wallpaper distributors or retailers any warranty on wallpapers intended for the UAE market.
However, as a courtesy to our UAE customers, we offer a free repair service within the first 6 months of installation to any traditional pasted or self adhesive vinyl wallpapers that are subject to peeling. (For customers residing outside of the Dubai emirate, there is a AED150 fuel surcharge). If your wallpaper peels after this 6 month period, our team can revisit for a repair fee of AED150. (Fuel surcharge of AED150 applies for customers outside of the Dubai emirate).
If you are looking for a material that will last a long time in the UAE, our traditional pasted is the material that is most likely not to peel and will stay firmly stuck to your wall summer after summer.